Friday, March 21, 2008

The Patching Dilemma

As virtual appliances pick up steam as an alternative approach to delivering SaaS value, I have seen a few analyst proclaim that the burden of patch delivery and management makes multi-tenancy via virtualization unattractive. They are correct . . . . if you attempt to build the customer virtual appliances using a legacy approach with a general purpose operating system without an integrated approach for lifecycle management. They are wrong if you consider a Just enough Operating System (JeOS or “juice”) approach with robust lifecycle management such as that offered by rPath. Let me provide an example.

rPath maintains a reference implementation of a full featured distribution of the Linux operating system as part of our rPath Appliance Platform offering. Compared with Red Hat and Novell, we probably offer about 80% of the software packages they provide as part of this reference. The remaining 20% represent desktop technology and other packages that do not matter for our target market, but are certainly important to their respective go-to-market strategies. As part of our commitment to maintain a full featured distribution, we have released about 200 security patches over the past 2 years. That is a lot of patches, but it is the reality of maintaining an OS. Keep this number in your head for a moment.

rPath also delivers our products to our customers as virtual appliances. Our ISV customers receive rBuilder and the rPath Appliance Platform as turn-key server applications completely managed by rPath on their network. Due to the unique packaging technology we pioneered, the operating system footprint to support rBuilder and the rPath Appliance Platform is about 50 Mb. When you use a JeOS architecture you eliminate any package that is not required by the application. Why is this important? Remember the 200 security patches released by rPath over the last 2 years? Only 3 were required to support our product implementation at our customers. That's correct – only 3.

Furthermore, because we deliver our patches to a specific implementation of the product (i.e. the customer did not assemble it themselves from multiple third party components, rendering clean application of patches virtually impossible), all of our customers received and applied the patches with no testing burden for them and no customer support burden for rPath.

Returning to the analysts that claim patching makes multi-tenancy via virtualization untenable, using a legacy approach with a general purpose operating system inside of snapshot virtual machine would ruin the economics of multi-tenancy via virtualization. With the rPath approach, coupled with rPath's technology for distributing patches to large numbers of systems with minimal administrator labor, you can host 66 customer virtual appliances for the same administrator effort as one virtual machine with the legacy model (3 patches vs. 200). And you avoid the expense of re-architecting and re-writing your code to support multi-tenancy – a VERY expensive proposition. And you avoid changing your business and sales model because customers can run the virtual appliances on-premise – but without the headaches of technology integration and multiple party maintenance management.

Virtual appliances deliver all of the value of SaaS to your customer base without all of the vendor hassles associated with changing your technology and changing your business model. However, just snapshotting an implementation of legacy components and ignoring the lifecycle management issues will not scale. Taking that approach would be crazy and unprofitable. rPath gives you the best of both worlds.

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